Contact & support

We're happy to help, usually within one or two working days. You can write to us in English, German, Spanish, French or Italian.

Support

Questions about the app or your subscription, or found a bug?
[support@deine-domain.de]

Privacy

Access, deletion or questions about your data:
[datenschutz@deine-domain.de]

Press & partners

Collaborations, narrators and musicians:
[hallo@deine-domain.de]

Quick help

Sleep tracking stops during the night

Keep your phone on the charger and allow Dormo to use the microphone. On Android devices (especially Samsung, Xiaomi, Huawei) go to Settings → Apps → Dormo → Battery and choose "Unrestricted" so the system doesn't stop the recording.

Sounds stop playing in the background

Check the battery setting as above and whether battery saver is on. The sleep timer stops the mix on purpose after the time you set.

Premium isn't showing

Tap "Restore" in the subscription screen. Make sure you're signed in with the same Apple or Google account you used to buy.

I didn't receive my sign-in code

Check your spam folder and wait a minute or two. You can request a new code.